As a landlord we rent out a property in Chorley. After a 6 month let with a letting service that had a Landlord agreement of 16 pages, we moved to Ben Rose that has 3 pages. At each stage Dean Heywood (Lettings) kept us fully informed. We went from a "generic" OFFICE number to Deans DIRECT dial number. As an experienced LL I cannot recommend enough the value of a DD. We went from a "generic" EMAIL to a direct email for Dean. When I first initiated my letting enquiry with Ben Rose, Dean took up the call. I told him who I was and why I was considering moving agencies. His first reply was "We are very transparent". No contradiction here, does what he says. In a nutshell, GREAT advice, GREAT company, FANTASTIC customer service.
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