When I first chose Ben Rose, I was drawn to their extensive coverage in the area, expecting the 'standard' agency experience. Catherine, the local branch manager, came out to appraise the house, and while the process started smoothly—with a fair and competitive valuation based on comparables—things weren’t perfect initially. The photographer came quickly, and the photos looked fantastic. The first few weeks brought some challenges, and I started to question if I’d made the right choice. But that’s where Catherine and her team truly turned things around. Catherine personally stepped in, visiting the house to have an open, honest conversation about how we could better align our expectations. I cannot overstate how much I appreciated her transparency and proactive approach. In addition, Catherine, after speaking to 'the' Ben, agreed to release us early from the exclusivity agreement and 'take on' the competition. From that moment on, the service was nothing short of exceptional. The team kept me updated at every step, going above and beyond to ensure I felt informed and supported. Within just a few weeks, we accepted an offer, but the incredible service didn’t stop there. Catherine has been instrumental in coordinating solicitors, keeping everyone on track with aggressive timelines, and making what could have been a stressful process feel manageable. Her team deserves a special mention too—they’ve been professional, engaging, and always ready to help. Looking back, I realize that having clear, aligned expectations is crucial as no two agencies are the same in reality. But if the Ben Rose team commits to helping you, they will stop at nothing to deliver. I went from having doubts to being absolutely thrilled with their service, and I can’t recommend them highly enough.
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